SRV records are DNS entries that define how a domain routes specific services. They are commonly required for services such as SIP, VoIP platforms, and third party integrations like Microsoft 365.
This guide explains what SRV records are and how to add them using common hosting control panels.
What Is an SRV Record
An SRV record specifies the location of a service by defining the host, port, priority, and weight used to reach it. Unlike A or CNAME records, SRV records are service specific and include protocol information.
An SRV record follows this general format:
_service._protocol.domain
Par exemple, an SRV record for a SIP service using TCP could be:
_sip._tcp.example.com
When You Need an SRV Record
You may need to add an SRV record when:
- Configuring SIP or VoIP services
- Connecting messaging or collaboration platforms
- Integrating external services that rely on service discovery
Always use the exact values provided by the service vendor to ensure proper connectivity.
Adding an SRV Record in cPanel
If your hosting plan includes cPanel access, you can add SRV records using the Zone Editor.
To add an SRV record:
- Connectez-vous à cPanel.
- Open the Zone Editor from the Domains section.
- Locate the domain and select Manage.
- Choose Add Record and select SRV as the record type.
- Enter the record name using the required service and protocol format.
- Set the TTL value or leave the default.
- Enter the priority value.
- Enter the weight value.
- Specify the service port.
- Enter the target hostname that provides the service.
- Save the record.
Once saved, the SRV record is added to the DNS zone.
Adding SRV Records on Reseller Accounts
Reseller hosting accounts can manage SRV records through WebHost Manager.
To add an SRV record as a reseller:
- Log in to WebHost Manager.
- Open DNS Functions and select Edit DNS Zone.
- Choose the domain and open the DNS editor.
- Scroll to the section for adding new entries.
- Enter the service and protocol name.
- Select SRV as the record type.
- Provide priority, weight, and port values.
- Enter the hostname of the service provider.
- Save the changes.
DNS Propagation
After adding an SRV record, DNS propagation begins. Changes may take several hours to become visible globally depending on caching and TTL values.
Managing Domains and DNS
Domain and DNS configuration can be reviewed through the Colonelserver Domaine services.
Account level access and service details are available in the Espace Client.
Getting Assistance
If you are unsure which values to use or the service does not function after adding the record, help is available through the Système de tickets d'assistance.
Correct SRV configuration ensures reliable service discovery and proper application connectivity.