You can cancel a product or service associated with your Colonelserver account directly from the Client Area. This guide explains how to submit a cancellation request, what happens after cancellation, and important considerations before you proceed.
How to Cancel a Product or Service
Cancellations can be requested at any time through the Client Area.
To submit a cancellation request:
- Log in to the Espace Client.
- Locate the product or service you want to cancel and select Manage.
- Open the Billing section from the service menu.
- Scroll to Renewal and Subscription Settings and choose Cancellation request.
- Select when the cancellation should take effect and provide a reason.
- Submit the cancellation request.
Your request will be recorded and processed according to the selected cancellation timing.
Cancellation Timing and Grace Period
If you choose to cancel at the end of the current billing period, the service enters a grace period after expiration.
During this grace period:
- The service is suspended
- Your data remains intact
- You can reactivate the service if you change your mind
After the grace period ends, the service is permanently terminated and all associated data is removed.
Immediate Cancellations
Immediate cancellations remove access to the service right away. No data is retained after an immediate cancellation.
Before requesting an immediate cancellation, ensure you have saved any data you wish to keep.
Immediate cancellations must be requested by contacting the billing team through the Système de tickets d'assistance.
After Cancellation
Once a service is fully terminated, it cannot be restored. If the cancelled service was responsible for DNS management, you must update name server records and any custom DNS entries to avoid service disruption.
Billing related adjustments and final charges depend on your selected plan and applicable méthodes de payement.
Before You Cancel
If you are considering cancellation due to technical issues, contacting support before submitting a request is strongly recommended. Many issues can be resolved or mitigated with configuration changes or alternative solutions.
For non technical concerns such as billing questions or service expectations, opening a ticket allows the team to review your situation and offer possible options.
Final Notes
Your feedback is important. Reaching out before cancelling helps ensure you receive the best possible outcome and allows the team to address concerns whenever possible.
Managing cancellations through the Client Area gives you full visibility and control over your services while ensuring a clear and documented process.