Service Level Agreements plans
Our standard Service Level Agreement is included at no additional cost with all Dedicated Servers, VPS, and Private Cloud services at Colonelserver. For mission-critical workloads, we also offer enhanced SLA options that provide higher uptime guarantees, priority response times, and added operational assurance.
- Basic SLA
- Extended SLA
Extended SLA
For businesses operating mission-critical environments, our Extended SLA options provide enhanced guarantees and priority handling. These plans are designed for customers who require faster response times and elevated operational assurance.
Service Level Agreement (SLA)
| Section | Détails | Basique | Bronze | Silver | Gold | Platinum |
|---|---|---|---|---|---|---|
| Soutien | Free Phone Support | 24/7 | 24/7 | 24/7 | 24/7 | 24/7 |
| Performance | Response Time | 12 hrs | 5 hrs | 3 hrs | 1 hr | 1 hr |
| Infrastructure | Hardware Replacement Time | 24 hrs | 4 hrs | 3 hrs | 3 hrs | 3 hrs |
| Accéder | Customer Portal | Included | Included | Included | Included | Included |