Privacy Statement – Colonelserver
Your privacy is important to Oberstserver („Oberstserver“). This Privacy Statement explains how Colonelserver collects, stores, processes, and protects your personal information („Data“). By accessing or using our services, you agree to the practices described in this Privacy Statement.
1. How Colonelserver Collects Information About You
Colonelserver may collect Data in the following ways:
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When you order a service from Colonelserver
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When you participate in a Colonelserver survey
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When you subscribe to Colonelserver newsletters
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When you contact us with questions, Kommentare, or complaints
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When you submit an abuse or security notification
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When you use Colonelserver’s network, infrastructure, oder Dienstleistungen
Zusätzlich, Colonelserver may collect and share Data with fraud-prevention agencies, referral partners, and credit reference agencies, where permitted by applicable law.
2. Types of Information Colonelserver Collects
Colonelserver may collect the following categories of Data:
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Personal information such as your name or company name, business or private address, VAT number (gegebenenfalls), phone number, and email address
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Technical information including IP address, ISP, browser type and version, and website interaction data
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Account information such as ordered services, domain registration details, assigned IP addresses, customer ID, service charges, and usage data
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Communication records including emails, support tickets, chat transcripts, and call recordings
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Payment information such as payment method details, transaction IDs, and payment dates
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Abuse and compliance data submitted in relation to suspected violations of acceptable use policies
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Identity verification documents required to comply with legal or regulatory obligations
3. Why Colonelserver Processes Your Personal Data
Colonelserver processes your Data for the following purposes:
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Processing orders and delivering services
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Providing customer support and service communications
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Conducting market research, surveys, and marketing activities
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Managing invoicing, Zahlungen, and financial administration
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Detecting fraud and ensuring platform security
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Investigating violations of terms, Richtlinien, or applicable laws
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Complying with legal, regulatory, and contractual obligations
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Sharing Data with third parties where necessary, including partners, credit agencies, regulators, and law enforcement authorities
4. Data Security
Colonelserver applies appropriate technical and organizational security measures to protect your Data against unauthorized access, loss, misuse, alteration, or destruction. Encryption and access control mechanisms are used where appropriate to secure Data during storage and transmission.
5. Know Your Customer (KYC) Verification
To ensure security and regulatory compliance, Colonelserver may use third-party fraud and identity verification services, including FraudLabs, MaxMind, and FraudRecord, to verify customer identities and assess risk.
6. Cookies and Tracking Technologies
Colonelserver uses cookies and similar technologies for website analytics and performance monitoring, including services such as Google Analytics and Bing. These cookies do not store directly identifiable personal information and are used solely to improve website functionality and user experience.
7. Data Retention and Deletion
Personal Data collected by Colonelserver is retained only for as long as necessary to fulfill its intended purposes or to comply with statutory retention requirements. Data is securely deleted once it is no longer required.
8. Your Rights
Under applicable data protection laws, you have the right to:
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Confirm whether Colonelserver processes your Data
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Request access to your personal Data
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Request correction of inaccurate or outdated Data
Requests can be submitted through the Colonelserver support ticket system available via the Contact page on colonelserver.com.
9. Changes to This Privacy Statement
Colonelserver reserves the right to modify or update this Privacy Statement at any time. Changes will be published on this page. Continued use of our services after updates constitutes acceptance of the revised Privacy Statement.
10. Additional Notices
The content of this page may have been generated or assisted by automated systems and is provided for informational purposes only.
Colonelserver reserves the right to edit, aktualisieren, or replace any part of this Privacy Statement and related website policies at its sole discretion, jederzeit, without prior notice.
11. Contact Information
If you have questions, concerns, or suggestions regarding this Privacy Statement or Colonelserver’s data practices, please contact us through the official support ticket system.